How to reach us
- General questions: [email protected];
- Corrections and content updates: [email protected];
- Partnerships and advertising: [email protected];
- Privacy and personal information: [email protected];
- Complaints about the Site: [email protected];
- Security reports, including anyone impersonating our team: [email protected];
- Phone: +1 (604) 555-0142, Monday to Friday, 09:00 to 18:00 Pacific Time.
You can also use the contact form on this page. Enter your name, your email address, a subject and your message, and choose the topic that fits best so your message reaches the right person.
Response times
| Channel | Hours | Typical reply |
|---|---|---|
| Contact form | Any time | Within 1 business day |
| Any time | Within 1 business day | |
| Phone | Monday to Friday, 09:00 to 18:00 Pacific Time | During the call |
| Complaints | Any time | Acknowledged within 2 business days, answered within 10 |
Questions about your Stake account
Our team publishes guides about Stake but does not have access to player accounts. For anything that involves your account, contact Stake’s support directly through live chat on the site or in the app, or by email at [email protected]. Both answer around the clock. This includes:
- deposits, withdrawals and payments that have not arrived;
- identity verification and KYC documents;
- bonuses, promo codes and wagering progress;
- bet settlement and game results;
- login problems, two-factor authentication and account recovery;
- limits, breaks and self-exclusion.
We will never ask you for your Stake password, two-factor codes, identity documents or payment details. If someone contacts you claiming to be from our team and asks for any of them, do not reply and report it to [email protected].
Corrections
Bonus terms, limits and processing times change from time to time. If a figure in one of our guides differs from what you see in Stake’s cashier or game window, send the page address and a short description to [email protected]. We check every report and update the guide once the change is confirmed.
Complaints
If you are unhappy with our Content or a reply from our team, write to [email protected] with a short description of the issue. We acknowledge each complaint within 2 business days and aim to give a full answer within 10 business days. Complaints about a Stake account, bet or payment need to go to Stake’s support, which can review account records.
Responsible gambling support
If gambling is starting to feel like a problem, help is free and confidential. Call ConnexOntario at 1-866-531-2600 or the help line for your province, all listed on our Responsible Gambling page, and use the limits and self-exclusion tools in your Stake account.
Gambling is for adults only: 19+, or 18+ in Alberta, Manitoba and Quebec. Play responsibly.