1. Definitions
In these Terms, the following words have the meanings set out below:
- “Site” means stake.com and all of its pages and subdomains;
- “We”, “us” and “our” mean the team that publishes and maintains the Site;
- “You” and “user” mean any person who opens, reads or otherwise uses the Site;
- “Stake” means the online casino and sportsbook operated by Medium Rare N.V. under Curaçao licence OGL/2024/1451/0918, which the Site describes;
- “Stake account” means a player account opened directly with Stake;
- “Content” means all text, tables, images, calculators and other material published on the Site;
- “Offer” means any bonus, promotion, promo code, reward or VIP benefit described on the Site.
2. Eligibility and age
2.1. You may use the Site only if you have reached the legal gambling age in your province or territory: 19 years in most of Canada, and 18 years in Alberta, Manitoba and Quebec.
2.2. If you are under the legal age, you must leave the Site immediately. We do not knowingly collect information from minors or address any Content to them.
2.3. Online gambling in Canada is regulated province by province. You are responsible for checking that taking part in online gambling is lawful where you are. Ontario runs its own registered market, and the Site’s Content about Stake.com is written for players outside that market.
2.4. One person may hold only one Stake account. This rule comes from Stake’s own terms and applies to every Offer described on the Site.
3. What the Site does
3.1. The Site provides information. It explains how Stake’s casino, sportsbook, bonuses, payment methods, verification and app work, so that you can make informed decisions before and after you sign up.
3.2. The Site does not open, hold or manage player accounts. It does not accept deposits, place bets, run games, process withdrawals or verify identity documents. All of these happen inside your Stake account, under Stake’s own terms and conditions, privacy policy and game rules.
3.3. Buttons on the Site such as “Claim Your Bonus”, “Make a Deposit” or “Get the iOS App” take you to Stake’s own pages. Once you leave the Site, Stake’s terms govern your activity.
3.4. We never ask for your Stake password, two-factor authentication codes, identity documents or payment details. If anyone claiming to act for the Site asks for them, do not share them and contact us at [email protected].
4. Accuracy of information
4.1. We check the facts we publish against Stake’s current terms, help centre articles, cashier and game information panels, and we update the Content when they change.
4.2. Bonus amounts, wagering requirements, minimum deposits, withdrawal limits, processing times, game RTP figures and availability can change at Stake’s discretion. If a figure on the Site differs from what Stake shows in your account, cashier or game window, the figure shown by Stake applies.
4.3. Content is general information and is not financial, legal or tax advice. Decisions about whether, where and how much to play remain yours.
4.4. If you notice an error, please write to [email protected]. We review every report and correct confirmed errors promptly.
5. Bonuses, promo codes and offers
5.1. Offers described on the Site are provided by Stake and are subject to Stake’s bonus terms, including wagering requirements, time limits, minimum deposits, game contribution rules and identity verification.
5.2. The welcome match described on the Site requires a qualifying first deposit and must be wagered according to Stake’s terms before bonus funds can be withdrawn. Promo codes go into the Referral Code field at registration or on the Offers page within 24 hours of signing up.
5.3. Stake may change, suspend or withdraw any Offer. We update the Site when that happens, but the terms shown in your Stake account always prevail.
5.4. Abuse of offers, including multiple accounts, collusion or the use of third-party accounts, breaches Stake’s terms and can lead to forfeited bonuses and closed accounts.
6. Deposits, withdrawals and verification
6.1. Information on the Site about Interac e-Transfer, cards, cryptocurrencies, limits and processing times describes how Stake’s cashier works. All payments are made directly between you and Stake or its payment providers.
6.2. Stake requires identity verification, including KYC Level 2 with a passport, national ID card or driver’s licence, before the first withdrawal. The Site cannot speed up, approve or reverse any verification decision.
6.3. Questions about a specific deposit, withdrawal, bet or account balance must be sent to Stake’s support through live chat or [email protected]. We do not have access to any player account.
7. Responsible gambling
7.1. Gambling should be entertainment, never a way to earn money or recover losses. Set a budget before you play and keep to it.
7.2. Stake provides account tools including deposit limits, wager and loss limits, Product Exclusion, Break in Play and Self-Exclusion. Our Responsible Gambling page explains how each tool works and lists free, confidential help lines across Canada, including ConnexOntario at 1-866-531-2600.
7.3. If gambling is causing you harm, stop playing and reach out for support. Help is free and available around the clock in every province.
8. Acceptable use of the Site
When you use the Site, you agree not to:
- copy, scrape, republish or sell Content without our written permission;
- use automated tools, bots or crawlers that place an unreasonable load on the Site;
- attempt to access non-public areas of the Site, its servers or its systems;
- upload or send malicious code, spam or misleading information through any contact form;
- impersonate the Site, its team or any other person;
- use the Site for any unlawful purpose or to help anyone under the legal age to gamble.
We may restrict access to the Site for any user who breaches this section.
9. Intellectual property
9.1. The Content, the Site’s design and its layout belong to us or are used with permission. You may read the Content and share links to it for personal, non-commercial purposes.
9.2. “Stake”, “Stake Originals”, “Stake Shield” and related names and logos are trademarks of their respective owner. Game titles and studio names, including Pragmatic Play, Hacksaw Gaming, Nolimit City, Play’n GO, Evolution and BGaming, belong to their owners. They appear on the Site only to describe the products they identify.
10. Third-party websites and apps
10.1. The Site contains buttons and references that lead to Stake’s website, the App Store and other third-party services. We do not control those services and are not responsible for their content, availability, security or terms.
10.2. Always check that you are on the genuine address before you log in to any gambling account, and install apps only from official app stores.
11. Account security
11.1. Log in to Stake only through an address you have bookmarked yourself or through the official iOS app from the App Store. Look-alike pages and apps can copy a casino’s design to collect passwords.
11.2. Turn on two-factor authentication or passkey sign-in in your Stake account, and use a password you do not use anywhere else.
11.3. Report any suspicious message, page or app that uses the Site’s name to [email protected], so we can warn other readers.
13. Limitation of liability
13.1. The Site is provided “as is” and “as available”. We work to keep it accurate and online, but we do not guarantee that it will be free of errors or interruptions.
13.2. To the extent permitted by law, we are not liable for any loss arising from gambling decisions, from changes Stake makes to its offers, limits or services, or from your use of third-party websites reached through the Site.
13.3. Nothing in these Terms limits any liability that cannot be limited under applicable law.
14. Indemnity
You agree to indemnify us against claims, losses and costs arising from your breach of these Terms or your misuse of the Site, to the extent permitted by law.
15. Complaints
15.1. Complaints about the Site, its Content or our replies can be sent to [email protected]. We acknowledge every complaint within 2 business days and aim to give a full answer within 10 business days.
15.2. Complaints about a Stake account, bet settlement, bonus, deposit or withdrawal must go to Stake’s support through live chat or [email protected], because only Stake can review account records. If a dispute stays unresolved, Stake’s licence provides a complaints channel above the operator.
16. Governing law
These Terms are governed by the laws applicable in Canada. Any dispute about the Site that cannot be resolved through our complaints process will be handled by the competent courts in Canada.
17. Changes to these Terms
We may update these Terms when the Site, the law or Stake’s services change. The date at the top of this page shows the latest version, and continued use of the Site after an update means you accept the revised Terms.
18. Contact
For any question about these Terms, write to [email protected]. For corrections to Content, use [email protected], and for complaints, [email protected]. We reply Monday to Friday, 09:00 to 18:00 Pacific Time.
Gambling is for adults only: 19+, or 18+ in Alberta, Manitoba and Quebec. Play responsibly.